Terms and Conditions

---

The terms and conditions outline what to expect when working with KB Expressions Coaching, LLC ("KB Expressions Coaching"). Before starting a career services program, clients must sign a contract that includes the terms and conditions.   KB Expressions Coaching reserves the right to modify these terms and conditions at any time. Changes will be communicated to the client in writing.

By engaging in our career coaching services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

If you have any questions or concerns about these terms and conditions, please contact us at info@kbexpressions.com. 

DISCLAIMER

• The career coaching services provided by KB Expressions Coaching do not substitute for professional advice. While the career coach may have expertise in career development and related fields, they are not licensed to provide legal, financial, medical, or other specialized advice. Clients are advised to consult with qualified professionals in these areas when necessary.
• KB Expressions Coaching is not responsible for the client's career decisions, outcomes, or actions based on the provided coaching. Résumés and other career communications are created based on the information provided by the client and do not guarantee job offers, interviews, or other employment-related outcomes.

CLIENT RESPONSIBILITIES

• Provide the coach with truthful, accurate, and up-to-date information.
• Participate actively in the coaching process and complete assigned tasks timely.
• Respect appointment schedules and provide timely notice for cancellations or rescheduling (refer to the Project Duration section for additional details)
• Take personal responsibility for their decisions and actions during and after the coaching process.

CONFIDENTIALITY

KB Expressions Coaching understands the sensitivity of obtaining career services and performing job searches while employed. As such, KB Expressions Coaching adheres to the  International Coaching Federations’ (ICF) code of ethics, including confidentiality.

• KB Expressions Coaching will keep confidential all information obtained during the initial consultation and any additional information gathered during conversations and/or emails. 
• Both parties agree to maintain strict confidentiality regarding all information and worksheets shared during the career coaching and other career service processes, except as required by law or with the client's explicit consent.

PAYMENT

Payment for the coaching services will be as agreed upon between the client and KB Expressions Coaching. Payment terms, including amounts, methods, and due dates, will be outlined in a separate agreement.

General payment guidelines

Written Career Communications (such as résumés, cover letters, and LinkedIn profiles)

• A 50% writing/feedback-related career investment commitment fee must be paid to begin the process.
• The remaining balance be paid before any drafts or feedback summaries are released.

Career Coaching and Other Services

Fees must be paid in advance before scheduled coaching sessions. 

KB Expressions Coaching accepts payments using Stripe via the Paperbell platform.

PROJECT DURATION

KB Expressions Coaching understands that changing circumstances may result in the original timeline for completion may not be possible to met. 

Client Responsibilities

If the client cannot meet the timeline outlined in the contract, including review/feedback turnaround cycles, advise the coach as soon as possible to revise the timeline. 

If the client does not advise KB Expressions Coaching of their inability to complete the project within the initial timeline and draft documents

Have not yet been shared 

• KB Expressions Coaching will put the project on hold for one (1) month (30 calendar days) from the missed milestone date. 
• After 30 calendar days, the project will be officially closed due to client abandonment. 
• Any future needs to complete and/or modify career communications will be reassessed to determine additional fees (as appropriate). If career communication drafts have been shared, the feedback cycle guidelines will be followed concerning completing the project.

Have been shared

The project will be considered complete, and no additional work will be done toward finalizing the documents. The client may opt to complete the documents on their own.

KB Expressions Coaching Responsibilities

If KB Expressions Coaching cannot meet the timeline outlined in the milestone chart due to unforeseen circumstances, it will work with the client to determine revised milestone dates.

REVIEW & FEEDBACK PROCESS

Written career communications may include, but are not limited to, resumes, cover letters, LinkedIn profiles, interview question response scripts, and letters of intent.

Drafts and Revisions

At least one (1) but no more than three (3) revised versions of the client’s career communication package will be drafted before the career services package is finalized. To ensure the success of the drafting process, the client’s feedback must be detailed and cover the full range of considerations/concerns. If the client requests more than three (3) revisions for a given document, an additional $25 will be charged for each additional rewrite/draft per document.

Turnaround Time

The coaching package target dates depend on both parties’ availability and participation and assume no more than three (3) drafts. For each draft provided, the client will provide feedback within 72 hours of a draft being forwarded (unless prior arrangements have been made). 

In turn, KB Expressions Coaching will return the revised documents within a maximum window of 72 hours (unless prior arrangements have been made). If the client fails to meet the 72-hour feedback turnaround and no prior arrangements have been made, KB Expressions Coaching will assume that the most recent draft is final and will complete the career communication package “as is.”

Refer to the important note regarding written content accuracy below.

CONTENT ACCURACY

Career communications prepared by KB Expressions Coaching represent the client’s professional history, and the client is more likely than anyone to spot an error or an omission. While KB Expressions Coaching strives for perfection, sometimes mistakes occur. Therefore, all communications will be computer spell-checked, grammar-checked, visually inspected, and proofread. However, the client is responsible for verifying that career communications are letter-perfect.

Although all errors the client may find will be corrected during the review/feedback cycle, the client will always be responsible for the final proofing. Therefore, any errors overlooked before the final emailing of any document(s) and any information incorrectly supplied by the client may result in additional editing charges. 

KB Expressions Coaching will not be held liable for any inaccuracies, including, but not limited to, untruths about work and volunteer experience and education being taken or completed.

TERMINATION DUE TO FAILURE TO COMPLETE OR COMPLY WITH TERMS & CONDITIONS

If either the client or KB Expressions Coaching determines that the contractual obligations outlined in the contract or contract addendum will not or cannot be met, an evaluation will be done by KB Expressions Coaching to determine whether or not a refund will be granted. 

No refunds will be granted under the following conditions

• KB Expressions Coaching worksheets and/or initial drafts(s) of career communication(s) or feedback summaries have been shared with the client.
• Prepaid coaching sessions

If the original timeline cannot be met, the client may continue working with KB Expressions Coaching within the new service terms established by KB Expressions Coaching. If the client decides not to complete the project within different service terms, the client is free to complete their career communication(s) on their own, and KB Expressions Coaching will be released from completing the original agreement, including completion of the career communication package.

 INTELLECTUAL PROPERTY

All materials provided by KB Expressions Coaching, including guides, templates, and resources, are for the client's personal use and may not be reproduced or shared without prior written consent.

LIMITATION OF LIABILITY

KB Expressions Coaching will not be liable for any 

• Direct, indirect, incidental, consequential, or special damages arising from or in connection with the coaching services.
• Inaccuracies in written career communications, including, but not limited to untruths about work experience.

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of the state of New Jersey (United States of America).

CLIENT ACKNOWLEDGMENTS

Clients must sign a contract which includes clients acknowledging the following:

• KB Expressions Coaching agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics) and that it is recommended that I review the ICF Code of Ethics and the applicable standards of behavior.
• I am solely responsible and accept full responsibility for my well-being during coaching sessions and thereafter, including creating and implementing my physical, mental, and emotional well-being, decisions, choices, and actions.
• I may discontinue the relationship with KB Expressions Coaching at any time.

Career Coaching

• Is a comprehensive process that may involve different areas of my life, including work, finances, health, relationships, education, and recreation, and agree that deciding how to handle these issues, incorporating coaching principles into those areas, and implementing choices is exclusively my responsibility.
• Does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is my exclusive responsibility to seek such independent professional guidance as needed. 
• Is an unregulated industry and KB Expressions Coaching is not licensed by the State of New Jersey or any other state. For all legal purposes, the services provided by my coach will be considered to be provided in the State of New Jersey.

KB Expressions Coaching

• Recommends that I promptly inform my mental health care provider of the nature and extent of the agreed-upon coaching relationship (if applicable).
• Is not and will not be liable or responsible for any actions, inaction, or any direct or indirect result of any services provided by KB Expressions Coaching.
• Comments and ideas offered are solely to aid me in achieving my defined goals. I give my informed consent to KB Expressions Coaching to assist me in achieving those goals.
• Does not guarantee specific outcomes, including but not limited to job interviews or offers, immediate success, timely career advancement, or job security.
• Will keep my information confidential unless otherwise stated in writing. In cases of reporting child, elder abuse, neglect, or threats to harm myself or others, I understand that necessary actions will be taken, and confidentiality may be limited.  Additionally, if a court orders to provide information or testify, KB Expressions Coaching will comply with the law.
• Recognizes that technology is not always secure, and I accept confidentiality risks in using email, text, phone, Zoom, Google Drive, and other technology.